Cloud Messaging Incident #17010

Issue with FCM topic messaging for iOS apps

Incident began at 2017-10-24 00:00 and ended at 2017-10-27 13:30 (all times are US/Pacific).

Date Time Description
Oct 27, 2017 13:33

The issue should be resolved. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

Oct 26, 2017 22:12

We are currently validating a fix for the issue, but it might take a while to be completed. We will provide an update tomorrow with additional details.

Oct 25, 2017 20:12

We are still investigating the issue with FCM topic messaging for iOS. We will provide another status update as soon as we have more information.

Oct 24, 2017 20:30

We are experiencing an issue with FCM topic messaging for iOS apps beginning at Sunday, 2017-09-17 US/Pacific.

Current data indicates that for affected app instances: - Sending notifications to user segments in FN will fail. - Sending messages using topic conditions in the FCM API may fail.

This affects about 13% of iOS app instances registered with FCM in the last month. New iOS app registrations after 2017-10-20 should have no issues, but we are actively fixing existing app installs.

For everyone who is affected, we apologize for any inconvenience you may be experiencing. We will provide an update by tomorrow evening, 2017-10-25 US/Pacific with current details.

All times are US/Pacific
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