Test Lab Incident #16003

FTL ongoing problem with some devices

Incident began at 2016-11-21 19:30 and ended at 2016-12-01 16:10 (all times are US/Pacific).

Date Time Description
Dec 01, 2016 16:10

After testing, 2.4Ghz devices are now stable. The issue should be resolved. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

Nov 23, 2016 21:36

We are still investigating the issue, for the meantime here are the list of the affected devices: Galaxy J5, Moto E, Nexus 4, Moto G (1st Gen), Moto G (3rd Gen). We will provide another status update by next week. For everyone who is affected, we apologize for any inconvenience you may be experiencing.

Nov 23, 2016 11:17

Several 2.4GHz devices are currently unavailable.

Nov 22, 2016 10:30

We are still working on fixing the issue. We will provide an update when more information is available.

Nov 21, 2016 23:36

We are experiencing an issue with Test Lab, where FTL is experiencing an ongoing problem with several 2.4GHz devices. We will provide an update by 10:30 AM PST.

All times are US/Pacific
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