Analytics Incident #18002
Investigating an issue with Google Analytics for Firebase
Incident began at 2018-11-27 09:00 and ended at 2018-11-30 09:25 (all times are US/Pacific).
| Date | Time | Description | |
|---|---|---|---|
| Nov 30, 2018 | 09:30 | The issue with missing analytics data has been resolved for all affected users as of 9:25AM US/Pacific. All missing data is now recovered, and the data pipeline is back to normal. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence. Thank you for your patience. |
|
| Nov 29, 2018 | 16:01 | We are still reprocessing a small portion of data for 2018-11-27, all data for 2018-11-28 are already completed, and about 55% of intraday data has been processed for 2018-11-29. Rest assured that we are actively working on reprocessing the rest of the missing data. Next update will be at 12 pm US/Pacific tomorrow, 2018-11-30. |
|
| Nov 29, 2018 | 10:00 | Most of the Daily data for 2018-11-27 have already been processed, while Daily data for 2018-11-28 are processed in normal progress. Intraday data is taking longer to recover, but rest assured that we are actively working on reprocessing the rest of the missing data. Next update will be at 4:00pm today, US/Pacific. |
|
| Nov 28, 2018 | 16:25 | Data pipeline recovery is continuously running smoothly. We will provide the next update by 09:00 US/Pacific tomorrow, 2018-11-29. |
|
| Nov 28, 2018 | 11:46 | The underlying cause of the issue has been identified and addressed, but data collected after Tuesday, 2018-11-27 09:00 US/Pacific will be delayed in appearing in the Firebase console until underlying systems fully recover. This may take an additional 24 hours. We will provide another status update by 4:00pm today, US/Pacific. |
|
| Nov 28, 2018 | 10:46 | We are investigating an issue with missing analytics data on the Firebase console. We will provide more information by 12:00 US/Pacific. |