Cloud Messaging Incident #18024

Investigating an issue with Firebase Cloud Messaging

Incident began at 2018-12-10 12:14 and ended at 2018-12-10 21:00 (all times are US/Pacific).

Date Time Description
Dec 10, 2018 22:39

The issue with FCM Topic Messaging has been resolved for all affected users as of 21:00 US/Pacific. We will conduct an internal investigation of this issue and make appropriate improvements to our systems to prevent or minimize future recurrence.

Dec 10, 2018 20:36

The Firebase Messaging topic-messaging should be resolved for most users. Current data indicates that approximately 0.5% of requests are still affected (in latency or failure rate). Mitigation efforts for the remainder are continuing. We will provide another status update by 22:00 US/Pacific.

Dec 10, 2018 16:49

We are still investigating the issue with Firebase Messaging topic-messaging, although remediation efforts have improved the situation. Current data indicates approximately 7% of topic messaging publishing requests are affected (in latency or failure rate) by this issue. We will provide another status update by 20:00 US/Pacific with current details.

Dec 10, 2018 14:55

We are still investigating the issue with Firebase Messaging topic-messaging. Current data indicates that approximately 55% of topic messaging publishing requests are affected (in latency or failure rate) by this issue. We will provide another status update by 17:00 US/Pacific with current details.

Dec 10, 2018 14:07

We are still working on addressing the underlying cause of the issue with Firebase Cloud Mesaging topic-messaging.

For everyone who is affected, we apologize for any inconvenience you may be experiencing. We will provide another status update as soon as we have more information.

Dec 10, 2018 12:34

The issue with Firebase Cloud Mesaging topic-messaging should have been resolved for most prjects and we expect a full resolution in the near future. We will provide another status update by 14:00 US/Pacific with current details.

Dec 10, 2018 12:14

We are experiencing an issue with Firebase Cloud Messaging topic-messaging beginning at Monday, 2018-12-10 10:45AM US/Pacific. We will provide more information by 13:00 US/Pacific.

All times are US/Pacific
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