Crashlytics Incident #20001

Firebase Crashlytics is experiencing an increase in latency and failed requests.

Incident began at 2020-04-23 13:58 and ended at 2020-04-23 17:32 (all times are US/Pacific).

Date Time Description
Apr 23, 2020 17:32

The issue with Firebase Crashlytics has been resolved for all affected projects as of Thursday, 2020-04-23 16:45 US/Pacific.

We thank you for your patience while we've worked on resolving the issue.

Apr 23, 2020 16:37

Description: Mitigation work is still underway by our engineering team.

We will provide more information by Thursday, 2020-04-23 17:45 US/Pacific.

Diagnosis: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Workaround: There is no workaround available at the moment.

Apr 23, 2020 15:55

Description: Mitigation work is still underway by our engineering team.

We will provide more information by Thursday, 2020-04-23 16:45 US/Pacific.

Diagnosis: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Workaround: There is no workaround available at the moment.

Apr 23, 2020 15:37

Description: Mitigation work is currently underway by our engineering team and expected to be completed by 2020-04-23 16:45 US/Pacific.

Our Engineers have added capacity to systems processing events to reduce the backlog.

We are seeing improvements in our monitoring for Firebase Crashlytics, and we are continuing to monitor the situation.

We will provide more information by Thursday, 2020-04-23 16:00 US/Pacific.

Diagnosis: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Workaround: There is no workaround available at the moment.

Apr 23, 2020 15:05

Description: Mitigation work is currently underway by our engineering team. We do not have an ETA for mitigation at this point.

Our Engineers are working to add capacity to systems processing events to reduce the backlog.

We are seeing improvements in our monitoring for Firebase Crashlytics, and we are continuing to monitor the situation.

We will provide more information by Thursday, 2020-04-23 16:00 US/Pacific.

Diagnosis: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Workaround: There is no workaround available at the moment.

Apr 23, 2020 14:35

Description: We are experiencing an issue with Firebase Crashlytics beginning at Thursday, 2020-04-23 11:21 US/Pacific.

Symptoms: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Our engineering team continues to investigate the issue.

We will provide an update by Thursday, 2020-04-23 15:30 US/Pacific with current details.

Diagnosis: Affected customers may experience delayed alerting regarding issues and increased latency when accessing services.

Workaround: There is no workaround available at the moment.

All times are US/Pacific
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