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Incident affecting Cloud Messaging, Authentication

Authentication requests going to Mozilla are failing at a 100% rate. All customers are unable to send notifications to Mozilla Firefox clients.

Incident began at 2022-07-28 09:00 and ended at 2022-08-20 09:26 (all times are US/Pacific).

Date Time Description
20 Aug 2022 09:26 PDT

Good news! The issue has been resolved. Users can now send notifications to Firefox clients. We once again apologize for the inconveniences this have caused and we truly appreciate your understanding and supports through out the process. If you encounter any issues, please contact our customer support. Have a great weekend.

19 Aug 2022 14:32 PDT

As of 08/19/2022, we are working with Mozilla in investigating the root cause. Resolution time is undetermined right now. We truly apologize to all of you who are impacted by this outage.

18 Aug 2022 21:06 PDT

We are experiencing an issue with Firebase Cloud Messaging beginning at Thursday, 2022-07-28 09:00 US/Pacific. The customers are unable to send notifications to Mozilla Firefox clients. Our engineering team continues to investigate the issue. We will provide an update by Friday, 2022-08-19 17:00 US/Pacific with current details. We apologize to all who are affected by the disruption.